The Government of Ajman, represented by the Department of Digital Ajman, has executed the UAE’s first government transaction to renew a trade license utilizing Agentic AI via a proactive, headless government service paradigm. Sheikh Ammar Bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, stated, “This achievement demonstrates the Government of Ajman’s commitment to translating our leadership’s vision into practical services that improve people’s lives and support the business community. Artificial intelligence is a tool for accelerating services, improving quality of life, and establishing a proactive government that places people at the center of all decisions and experiences.
He continued, “The introduction of the first proactive, headless government service driven by Agentic AI is a tangible step under the Ajman Artificial Intelligence Programme and exemplifies our people-first approach. We are creating AI models to benefit society, improve decision-making, improve the customer experience, and facilitate government integration within a framework of governance, trust, accountability, and data protection.”
The system was developed by the Department of Digital Ajman, which provided the digital infrastructure and support required for a government service model that identifies customer needs, prepares the service journey, requests approval, and coordinates procedures across relevant entities with minimal customer effort.
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